Support
Pilo is an AI trip planner: it builds a day-by-day route, suggests places to stay and eat, checks facts and rebuilds your day when plans change. It works in Telegram (@Pilotravelbot), on the web and in the iPhone app.
- Telegram: @Pilotravelbot — the /support command shows how to reach us.
- Email: pilotravelbot@gmail.com
- We usually reply within a day.
FAQ
How much does it cost?
The first 30 days from your first trip are free: up to 4 trips in full, each up to 14 days. That means hour-by-hour days, fact checks and an assistant on the road. A trip overview is always free: 3 new trips a month. After that, you can unlock days one trip at a time — “Trip up to 14 days” for 500 ₽ — or with a Pilo Pro subscription: 990 ₽ a month or 4990 ₽ a year. Payment by card from a Russian or foreign bank, or via SBP. Details are in the terms.
One account on the website, in the iPhone app and in Telegram: whatever you unlock or buy in one place works everywhere.
Can I trust the plan?
Pilo checks opening hours, schedules and bookings online and marks unverified facts. Conditions change, though: re-check the important things (ferries, tickets, bookings) before you go — the day page has a “Still open? Re-check” button the day before.
Does it work offline?
Yes. Trips you've opened before are saved on your phone and open without a connection — in the iPhone app and on the website added to your home screen. You can also save a PDF of the plan: on the trip page, below the days, tap “Open PDF”.
How do I add a ticket or booking?
Open the trip's “Bookings” tab, tap “Add a booking or ticket” and pick a photo, screenshot or PDF. Pilo reads the dates and times and adds them to your trip days.
How do I delete my account and data?
In the app: Profile → Delete account. On the website: profile → Delete account. In Telegram: the /delete_me command. All trips, messages, files and bookings are deleted.
What data do you keep?
Only what's needed for your trips. Details are in the privacy policy.